Conflict Resolution & Collaboration

WHY?:	For years, labor-management practitioners were taught to build trust first. Realistically, that could takes months, even years, if at all. In the meantime, contracts still needed to be negotiated and grievances resolved. In 1995, the Federal Mediation and Conciliation Service, the Illinois Department of Commerce and Community Affairs and the Illinois Labor-Management Cooperation Committee partnered to develop a three-session series of training in negotiation and conflict resolution.
WHAT?:	Conflict Management Inc. (CMI), a Boston-based consulting firm, facilitated the training. It was founded by Harvard Law School professor Roger Fisher, who used his Harvard Negotiating Project initiative to develop the book Getting to Yes, which included The Seven Elements of Negotiating, a unique process that's been highly successful in resolving even the most difficult problems. What was so unique about the "Seven Element" process was that it provided a framework for negotiating without waiting for trust to develop. What's so innovative about this process? Trust is viewed as a by-product and it's good process that derives good outcome(s).
WHEN & WHERE?:	For more information on this two-day course that blends theory with practical hands-on applications contact: PALM (309) 495-5990 or TRICON (309) 637-0934 for rates and availability.

"It's clearly resulted in better services for the citizens and taxpayers of Peoria."
Kent Tomblin, president of Firefighter's Local 50 and PALM board member.